Shipping & Returns
Shipping information, delivery times, returns and refunds.
Template notice: This page is a general template. Please adjust to match your logistics, carriers, and consumer-law obligations.
1. Shipping destinations
We currently ship to: ##ShippingCountriesOrRegions##. If your country is not listed at checkout, contact ##CompanySupportEmail##.
2. Processing time
Orders are typically processed within ##ProcessingTime## business days. Processing may take longer during peak periods.
3. Shipping methods and delivery time
Shown at checkout. Typical windows: Standard ##StandardShippingTime##, Express ##ExpressShippingTime##. Carriers: ##ShippingCarriers##.
4. Shipping costs, taxes, and duties
Shipping fees calculated at checkout. Import duties/taxes may apply depending on destination.
5. Tracking
If tracking is available, we’ll email a tracking link after shipment.
6. Incorrect address / failed delivery
Ensure your address is correct. Reshipping fees may apply if returned due to incorrect address or failed delivery.
7. Damaged or missing items
Report within ##DamageReportWindow## with photos and order number: ##CompanySupportEmail##.
8. Returns
Request within ##ReturnWindow## if unused and in original condition. Non‑returnables: ##NonReturnableItems##. Start by emailing ##CompanySupportEmail##. Return shipping: ##ReturnShippingCostPolicy##.
9. Refunds
After inspection, approved refunds issued within ##RefundProcessingTime## to original payment method.
10. Exchanges
Policy: ##ExchangePolicy##.
11. EU/UK withdrawal right
EU/UK consumers may have a withdrawal right of ##EUWithdrawalWindow## days (exceptions apply). Details: ##EUWithdrawalDetailsLink##.
12. Contact
##CompanySupportEmail##